 |
Home |  |
 |
 |
Contact Us | Direct connection to our customer service department 
|
 Gallery |
|||||||
|
|||||||
Client Testimonial  |
|||||||
|
| Frequently Asked Questions |
|
Products
Pricing/ordering
Billing
Delivery
Warranty and Returns
About Khadra Glass Company
Products Most glass isn’t easy to be installed; our field department responsibilities are to measure and install your glass applications. Every panel is a custom made. We don’t have a stock, so yes, send us the list of the colors and we modify it. Yes there are plenty of designs aren’t found, contact us for any details. Just send us the design by e-mail and we will modify it in order to fit your pane dimensions. Be sure to check out the following pages for general information on the types of secured glass available: Tempered glass, laminated glass. If you are still unsure of which type of glass you need, please don’t hesitate to contact our office for help. Our customer service representatives are well trained to help you pinpoint the best glass for your application. We are responsible to provide you by a demo design at your pane shape and dimensions in order to see how it looks like at the exact proportion. Since the design is physically part of the glass, the pattern will never fade or wear. Pricing/ordering The prices vary by projects and depend on the size of the installation, intricacy of the design and the art product that you chose. Installation is also a factor, as some jobs require the rental of scaffolding or a lift. Simply contact us with your project description and we will provide you with an estimate. If you would like, customer service representatives are available from 8:00 am – 5:00 pm Beirut time to help answer questions and/or take your order over the phone. This mistake rarely occurs, but in case it did, of course there must be a fault due to the following reasons: (the size isn’t what you ordered; the quality or the design is different, etc.) Please contact us immediately and we will handle this situation. Billing Initial deposit is 40% - 60% and balance on delivery We just accept cash, checks, money transfer and LC payment methods. All orders will be charged to VAT of 10%. Delivery Saturday delivery isn’t available in all areas. Please contact our office if you have urgent condition to see if your location accepts Saturday delivery. We live up to our name! Actually, it differs from project to another and all orders have different criteria. But most orders delivered or installed within four business days. Warranty and Returns If your glass was damaged in shipment or didn’t arrive as ordered, we will gladly replace the goods. Due to the custom nature of our business, we can’t accept returns on glass that was received on good conditions and as specified on your order form. Glass is insured to arrive safely to your door. Once it received and signed for, we aren’t responsible for any damage. Please keep in mind that all of our products are very fragile in nature and should be handled with care. We can’t be responsible for damage caused by everybody use or by accidents beyond your control. About Khadra Glass Company Our office opens from Monday till Friday 8:00 am – 5:00 pm Beirut Time Saturday 8:00 am – 2:00 pm Beirut Time Our office is located on Maffrac El Abbasia area, center el nour block C/ Tyre – Lebanon, this is our only location. We don’t have any partners or distributors. But, we have two sister companies: Khadra Tempered glass Co. and Khadra Frames Co. |